common questions


Golden Honey Store welcomes you, Commercial Registration No. (4031216401), Tax No. (310225759500003)


  • Do the prices shown include VAT?


  • Yes, and this includes all products displayed in the store.


  • Does the discount code apply to offers?


  • No, offers include anything unless otherwise stated.


  • Is the honey genuine?


  • Our honey is local and 100% original.


  • The Golden Honey products are inspected under the supervision of the head of the honey sellers and president of the Beekeepers Association, Maqbool Saed Al-Talhi, who won the gold medal in Korea for the best pure honey in the world in 2015.


  • Which apiary did you get the honey from?


  • The honey is from the Golden Honey Apiaries and is supervised by the head of the honey sellers and president of the Beekeepers Association, "Maqbool Saed Al-Talhi".


  • Can you divide our wholesale honey (before shipping to your address) into kilos or half kilos, etc.?


  • No, but you can buy empty containers (glass or plastic) from the wholesale honey section and fill them when the products arrive at your place.


  • Can I choose specific weights that are not displayed in our store?


  • You cannot at the moment.


  • Are there any imported honeys (Kashmiri - Black Forest etc.)?


  • We do not have any imported honey, and everything displayed in the store is 100% local products and supervised by young Saudis.


  • Is royal jelly local and natural?


  • Yes, it's my country and 100% natural.


  • How is honey stored?


  • Keep it away from sunlight or any source of heat or humidity.
  • Keep it away from strong or aromatic smells.
  • Store at room temperature.


  • Note: The containers used for honey products do not react at all with honey, whether they are plastic or glass containers, and they are intended for food products.


  • What is the expected shipping time?


  • 5-1 days. If the shipment exceeds the specified period, contact us if it is within Taif city, or contact the shipping company if the order is outside Taif.


  • Can I return the product after it has arrived?


  • Yes, you can return a product due to a problem within 48 hours of receiving the order, provided that the product packaging has not been opened and that you contact technical support.


  • Can I cancel the order after paying at the store?


  • Technical support numbers are contacted for cancellation before the shipment arrives.


  • Are there privacy policies, a user agreement, and a replacement and return policy?


Yes, there are policies, a Terms of Use and Privacy Agreement , and a Replacement, Return and Installment Policy .





Billing policy at the Honey Shop:


In keeping with our commitment to environmental sustainability and in support of the Ministry of Environment's environmental initiatives, Honey Store is dedicated to providing our valued customers with electronic invoicing services. Customers can download their invoices directly from our website after completing their purchase.


Options for receiving the invoice:

• The customer can upload the invoice electronically from their account on the website.

• If the customer needs the invoice via email or WhatsApp, they can request it through customer service, and the invoice will be sent directly to the email or WhatsApp number registered.